Privacy Policy

Last Updated: August 29, 2025
Baer's Crest Group Ltd. ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use the PEPA app and petportalapp.com website (the "Service").

1. Information We Collect

  • Personal Information: Name, email address, contact details.
  • Pet Information: Pet profiles, breeds, medical and veterinary history, photos.
  • Location Data: Real-time geolocation tracking used for lost/found notifications and app features.
  • Usage Data: Device information, IP address, app interactions, and cookies.

2. How We Use Your Information

  • To provide, operate, and improve the Service.
  • To facilitate lost and found pet notifications and community features.
  • To communicate important updates and marketing, with your consent.
  • To comply with legal obligations.

3. Data Sharing

  • We do not sell your personal data.
  • We may share information with trusted third parties such as push notification providers and local animal shelters only as necessary to provide app functionality.
  • We may disclose data when required by law or to protect rights and safety.

4. Data Security

  • We implement industry-standard security measures, including encryption and access controls, to protect your data.
  • We retain data only as long as necessary to fulfill Service purposes or legal requirements.

5. Your Rights

  • You may access, correct, or delete your personal data by contacting us.
  • You can opt out of marketing communications at any time.
  • You may disable geolocation tracking through your device or app settings (please note some features may be limited).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and provide personalized experiences.

7. Children’s Privacy

Our Service is not intended for children under 13, and we do not knowingly collect data from children below this age.

8. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy on our website and/or sending you notifications.

9. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@petportalapp.com.